matt fowler

Don’t fret, because your domain CAN BE SAVED.

The original way to get out of Vizaweb was to contact them (which now, simply just doesn’t happen) and they would gladly move your domain to ‘domains.vizaweb.com’.   Well, now when you visit that link you see an “Index of /” page – meaning they’ve completely wiped out their domain system. UGGH!   Luckily, I have a solution for those of you who registered through Vizaweb and need a way out.

First off, you need to purchase a “domain name transfer” from another registrar company (Such as GoDaddy, Dotster, etc).

Once you’ve done this, you need to contact the company Vizaweb uses for their registrations (Public Domain Registry), which can be done here: https://support.publicdomainregistry.com/support/index.jsp

Explain to them the situation you are having with Vizaweb and your domain. Within 24-48 Hours you should receive a response back with your Authorization code right in the email.  It is recommended to give them the Administrator email address or registrant email address for the domain, if possible, but I’d say with the amount of emails they have been getting about Vizaweb — they won’t even ask questions and just send you the code.

You will use this code to start the transfer ‘authorization’ from Vizaweb to your new registrar.

From there, you will receive an email to your Administrator email address from “Vizaweb Inc” (the email will be from do_not_reply@myorderbox.com) saying that they have received the transfer request and in 4-5 days, the transfer will be automatically accepted.

Ta Da! No more Vizaweb!

Another note:  (People with access to their cPanel) Don’t forget to request a complete site back up for your domain and talk to your new host about accepting backup files.

Hope this helps.